We want you to keep what you ordered because it is right, not because returning it is difficult. Here is exactly what is possible with made-to-order printing, and what is not.

Last updated 25 August 2026.

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You may request a return or exchange within 30 days of the date your order is marked delivered.

Always returnable

  • The item arrived damaged, misprinted, or defective.
  • You received the wrong item, wrong size, or wrong colour compared with your order confirmation.
  • The item does not match its product page description in a material way.

In these cases we cover everything. Send a photo to [email protected] and we will reprint or refund — your choice. You do not need to ship the faulty item back to us in most cases.

Returnable, with conditions

  • Sizing. If the fit is wrong, we will exchange it. Return shipping is paid by the customer. Every product page carries a chart of measured garment dimensions — we measure real samples, so checking it before ordering usually avoids this entirely.
  • Changed your mind. Accepted within the 30-day window if the item is unworn and unwashed. Return shipping is paid by the customer.

Not returnable — and why

Items personalised with your own text, names, or uploaded artwork cannot be returned or exchanged unless they arrive defective. This is not a policy we chose for convenience: a garment printed with your name has no second buyer, so it cannot be restocked or resold. Please check your personalisation carefully at checkout.

Cancelling before production

You can cancel for a full refund within 6 hours of placing your order, provided production has not started. Once printing begins the materials are already committed and we can no longer cancel — production sometimes starts within a few hours, so please contact us as early as you can.

How to start a return

  1. Email [email protected] with your order number and what is wrong.
  2. We reply within one business day with written confirmation and, if a physical return is needed, the return address.
  3. Please do not ship anything back before you have that written confirmation — parcels sent to an unconfirmed address cannot be traced or credited.

Refund timing is covered on our Refund Policy page.