Print-on-demand means your item does not exist until you order it. That is why our cancellation window is short and why it closes for good once printing starts — this page explains exactly where the line is.
Last updated 25 August 2026.
The window
You may cancel for a full refund within 6 hours of placing your order, provided production has not already begun.
Production sometimes starts within a couple of hours. If you need to cancel, email [email protected] immediately rather than waiting — the earlier you write, the more likely we can stop it.
Why the window closes
Once printing begins, the blank garment is consumed and the artwork is committed to it. A printed item cannot be restocked or resold, so there is nothing for us to recover. This is not a restocking-fee situation — the cost is already spent.
Changes we can usually still make
Before production starts we can normally change your shipping address, correct a typo in personalised text, or swap the size. Email us with your order number and what needs changing.
Changes we cannot make
After production starts: no size change, no design change, no personalisation edit, no cancellation. Please check your size against the chart on the product page and re-read any personalised text carefully before you complete checkout.
How to request
- Email [email protected] with your order number and the change you need.
- We reply within one business day confirming whether it can still be done.
- If we cancel, the refund is issued within 5 business days to your original payment method. See Refund Policy.
If we cancel your order
Occasionally we cancel an order ourselves — a product we can no longer produce, a suspected fraudulent transaction, or an obvious pricing error. In every one of those cases you get a full refund automatically, without having to ask.